Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it. The item must not show any signs of damage, creases, wear, or other forms of diminished value and must be returned in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@alpinevintagestudio.com. Please note that returns must be sent to the following address:

Alpine Vintage Studio
Strassburgerallee 1
4055 Basel
Switzerland

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Unless the item is damaged, defective, or incorrect, the customer is responsible for all return shipping costs.

If you have any questions regarding returns, you can contact us at any time at support@alpinevintagestudio.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made or personalized products, and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have received. Once the return is accepted, you may place a separate order for the new item.

European Union – 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

To be eligible, the item must be in its original condition, free from damage, creases, wear, or signs of use, and returned in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@alpinevintagestudio.com.